Available Cover Options/Destinations
Area of Travel Options Europe only With or without baggage cover Worldwide – excluding USA/Canada With or without baggage cover Worldwide – including USA/Canada With or without baggage cover
Options available Cover provided for Individual Adult An individual person aged 18 to 75 years Couple 2 adults aged 18 to 75 years in a relationship, living together Family Cover 2 adults in a relationship and all dependent children or grandchildren under the age of 18 years or 23 years if in full time education.
Maximum Trip Duration
Options available Cover details 60 days Cover is provided for the period of insurance provided no individual trip lasts longer than the chosen Maximum Trip Duration. If the trip is not completed within the Maximum Trip Duration due to circumstances outside of the insureds control, cover will continue for a maximum of 30 days at no addition premium. 90 days
Policy Section Standard Policy Limits Section 1 – Cancellation & Disruption £5,000 Missed Departure £500 Travel Delay £20 for the first 12 hours – Maximum £100 Alteration of Itinerary £1,500 Medical, Repatriation and Other Expenses £10,000,000 Hospital Inconvenience £25 per day – Maximum £1,500 Funeral Expenses £5,000 Personal Accident 1. Accidental Death 2. Loss of one limb or one eye 3. Loss of two limbs or both eyes or one limb and one eye 4. Permanent Total Disablement £10,000 Section 4 – Baggage and Personal Effects (Optional Extra) £2,000 Any one item £300 Valuables £300 Delayed Baggage £400 Section 5 – Money Travel Documents and Credit Cards £300 Section 6 – Legal Expenses £30,000 Personal Liability £2,000,000 Section 7 – Hi-jack and kidnap £30 per day – Maximum £500 Section 8 – Mugging benefit £200 Section 9 – Scheduled Airline Failure £1,500
Standard Policy Excess Amounts
Policy Section Excess Amount Standard Policy Excess (Section 1,2 4& 5) £75 Section 6 – Legal Expenses and Personal Injury £100 Section 9 – Scheduled Airline Failure £50 Section 3, 7 & 8 Nil
Over 65 Policy Excess Amounts
Policy Section Europe Worldwide including USA/Canada Worldwide Excluding USA/Canada Section 1 – Cancellation & Disruption £100 £200 £300 Section 2 – Medical, Repatriation & Other Expenses £100 £150 £250 For all other policy sections the excess for over 65’s is as per the standard policy excess amounts table above.
Claims Procedures – How to Make a Claim
Medical Assistance Notification
In the event of Illness or Injury during Your Trip which results in You needing hospitalisation or emergency medical treatment, You must notify Our Medical Assistance company, CEGA Group on:
Telephone: 01243 621113
For all other claims, You should notify Your claim as soon as practicable but no later than ninety (90) days after an Injury to Our Claims Administrator, at the following address:
Roger Rich & Co
2a Marston House, Cromwell Park
Chipping Norton, Oxfordshire
Telephone: 01608 641351
Fax: 01608 641176
Our Claims Administrator will promptly send You a Claim Form once contact is made. If You encounter any issues with this process, You should contact Your Insurance Intermediary who sold You this Policy (whose contact details will appear on their correspondence sent to You).
Your Insurance Intermediary will be able to assist You with making the claim and any further issues that may arise.
Brexit Travel Insurance FAQs
The UK is scheduled to leave the EU on 29 March 2019. If it does so on a no-deal basis, then travel to and from the UK could be affected. However, we don’t know what the full impact will be yet, with or without a deal. There could be delays at the borders, the European Health Insurance Card (EHIC) may not be valid, and entry requirements to EU countries may change.
If your customers make a claim, then, under the terms of our travel policies, the sections that may be relevant are the Missed Departure, Delay, Travel Disruption, and Medical Expenses sections.
These FAQs should help you to reassure your customers. We’re monitoring the situation closely, and of course we’re here to help. Contact our team on 01904 476090 or email firstname.lastname@example.org
If my customers need to make a claim, will they be ‘covered for Brexit’?
If Brexit causes disruption to travel arrangements, then it’s the airlines and travel companies that take primary responsibility for offering alternative transport or refunds. In the first instance, customers should always contact their travel providers first.
My customers don’t want to go to Europe now; can they cancel their trip and make a claim?
Cancellation cover is for specific reasons only. Those reasons don’t include making a decision not to travel.
Will their travel insurance still be valid in the EU, after we leave the EU?
Yes, their travel insurance will still be valid. Their cover will be the same and they’ll get exactly the same levels of service and care if they need emergency medical treatment while they’re in an EU country.
What happens if long queues cause a problem for my customers?
Missed Departure cover only applies in certain circumstances leading to your customers arriving at an international or final departure point too late to board their booked transport. The circumstances don’t include being delayed because of long queues. As longer queues are expected, your customers should make sure they take potential delays into account and leave enough time in their travel plans.
But what happens if their transport is delayed or cancelled?
The Delay section under the policy provides cover if your customers’ transport (for their outward or return journey) is delayed or cancelled for reasons which they or the tour operator can’t control. Your customers will get either £20 per 12 hours of the delay, or up to £5,000 (for travel and accommodation costs only) for cancellation as covered by the policy.
If customers have to make alternative arrangements to reach their destinations, and/or they have to make alternative accommodation arrangements at any point during the period of insurance, then, after a 12-hour delay they can also claim for the cost of additional travel expenses and extra accommodation (room only) expenses up to £1,500.
Please remind your customers – if there’s a problem with their travel, then they should contact and follow the recommendations of their transport provider as a first port of call.
If my customers need medical treatment while they’re overseas, can they still use their EHICs?
No. If the UK leaves the EU on 29 March 2019 without a deal, then it’s quite likely the European Health Insurance Card (EHIC) will no longer be valid. This is why it’s so important to have appropriate travel insurance in place. If the EHIC is no longer valid, your customers will have to pay an excess of £75 on each medical expense claim. (£100 if over 65)
If the EHIC will no longer be valid, will we go back to the E111?
They’re the same thing. The E111 became the EHIC in 2006. If there’s a no-deal Brexit, there may be no equivalent or alternative to the EHIC. The only way for travellers to ensure that they are protected against costs for medical treatment is to take out travel insurance.
Can my customers still get compensation from their airlines if flights are delayed or cancelled?
According to the CAA, the rights to compensation under the EU Flight Compensation Regulation will continue to apply to passengers departing from the United Kingdom to an airport situated in the territory of an EU member state, as long as the airline has an operating licence granted by an EU member state. Customers can find out more about their rights and how to make a claim on the CAA website: https://www.caa.co.uk/passengers/resolving-travel-problems/delays-and-cancellations/
Will my customers’ passports still be valid, after we leave the EU? And will they need a Visa?
If your customers are travelling after 29 March (or when we leave, if later), then the government is recommending that UK travellers have at least six months left on their passports from the date of arrival in an EU country.
If a 10-year adult passport was renewed before it expired, extra months may have been added, which won’t count towards the required six months remaining.
Customers may want to renew their passports sooner rather than later, to make sure they have them in time for their holiday or travel plans.
For Visas – The European Commission has confirmed that from 2021, UK citizens would have to pay €7 for a travel permit, as part of the European Travel Information and Authorisation Scheme (ETIAS). Travellers will register their details and pay the fee in advance of travel (at least 72 hours before departure is advised), to obtain ETIAS authorisation.
If my customers get stranded abroad beyond a scheduled return date, will their policies still provide cover?
We will extend the period of insurance by up to 30 days, at no extra cost, if your customers have to stay overseas due to events over which they have no control.
Annual Travel Insurance
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