Clients are eligible for cover if on the start date of the policy they: Clients are not eligible for cover if on the start date they: Are aged over 18 and under 64 Are aware of any impending unemployment which may affect them Have been working and residing in the United Kingdom continuously for the last 6 months Are aware of any circumstances which may result in them becoming a full time carer Are in casual, seasonal or temporary work Are working less than 16 hours per week Are currently unable to attend work due to accident, sickness , fracture or hospitalisation.
Cover Options Accidental Death, Accident, Sickness, Hospitalisation, Fracture, Unemployment and Full-time Carer Cover Accidental Death, Accident, Sickness, Hospitalisation and Fracture Cover
Cover Limit Maximum Monthly Benefit – Accident, Sickness, Unemployment From £300 up to a maximum of £2,500 or 65% of normal gross income whichever is the lesser Maximum Benefit Period – Accident, Sickness, Unemployment 12 months per claim period Accidental Death If the insured is involved in an accident which results in their death we will pay their estate £10,000. Hospitalisation £25 per 24 consecutive hours the insured is an in-patient in hospital, up to a maximum benefit of £500 Fracture If the insured breaks a bone in their body, other than a finger, toe or their nose, they will be paid a single benefit of £1,500 Cover can remain in place until the insureds 70th birthday provided that they remain eligible for cover, however after their 65th birthday only half the benefit amount will be paid in the event of a claim.
Cover Section Exclusion Accident & Sickness No benefit will be payable if the client is unable to work due to:
- Deliberate injury, alcohol, solvent abuse or drugs; or
- Any condition where you sought medical treatment within 12 months before the start date; or
- Stress, anxiety or depression unless a consultant psychiatrist certifies the condition prevents you from working; or
- Back conditions unless there is radiological evidence of medical abnormality, visible wound or contusion or a hospital consultant certifies that this condition prevents you from working; or
- Pregnancy, childbirth or abortion, other than a medical complication; or
- Medical operations or treatments which are not medically necessary including cosmetic beauty treatments.
Unemployment & Full-time carer No benefit will be payable if the client:
- has not been working continuously for the 6 months prior to the policy start date; or
- has been notified or is aware of the possibility of unemployment or the need to become a full-time carer at the policy start date; or
- is notified or aware of unemployment or the need to become a full-time carer within the first 120 days of the start date of the policy; or
- is employed in casual, seasonal or temporary work or work less than 16 hours per week; or
- becomes unemployed due to voluntary redundancy, resignation or retirement;
- is working outside the UK for 90 days or more (unless they are in the armed forces or working as a civil servant in a British Consulate); or
- is made unemployed from a business where they control the affairs of the business because they or a relative or member of their household individually or jointly holds shares of 20% or more; or
- Refuses any reasonable alternative employment by their employer.
Please refer to the policy booklet for full details of all benefits and exclusions under this policy.
For Policy Claims please call 01285 626020
How to Make Claim
You must give us notice of a claim by telephoning the claims administrator:
Telephone: 01285 626020
Trent-Services (Administration) Limited
You should do so as soon as reasonably possible and within 30 days of an event occurring which may give rise to a claim. We will send you the claim forms. You will need to complete these and return them to us as soon as possible, giving us all the information we ask for to enable us to process your claim. This should include at least details of your wage slips, termination notice and P45 or, if self employed, bank statements, invoices and annual accounts, Inland Revenue and National Insurance records, doctor and consultant reports and medical records. You will be responsible for providing us with the proof we need. Delay in submitting a claim to us may make your claim harder to confirm and lead to delay in making payment or result in the non payment of your claim.
Accident, Sickness and Unemployment – COVID-19
As the number of cases of Coronavirus in the UK and across Europe continue to increase we, together with our Insurers, are monitoring events closely and in line with Government guidance.
In light of these uncertain times we have received the following clarifications from the underwriter regarding our Accident Sickness and Unemployment policies for both administration and claims.
In the event a policyholder is signed off as sick by their GP or doctor for longer than the policy excess or waiting period due to the Coronavirus, the claim will be assessed.
In the event a policyholder is required by their employer or is medically advised to self-isolate, these claims will be outside of the normal policy terms and conditions and therefore as standard would not be covered.
In the event a policyholder is made redundant by their employer, they will be able to claim as per the normal policy terms and conditions. However please note that in the event the employer asks a policyholder to accept reduced pay or temporarily lays the policyholder off, they would not be able to claim for unemployment benefit.
Frequently Asked Questions
Can a claim be made if someone in the household is showing signs or symptoms?
No regretfully not
Can a claim be made if a policyholder is caring for someone who is showing signs or symptoms of the Coronavirus?
No regretfully not
Can a policyholder claim if their company is in lock-down or they are sent home?
No, they will only be covered if they are made redundant.
Can the policy Excess or Cover be changed during the COVID-19 outbreak?
No changes or midterm adjustments can be made during this period, unless it is a change of
Name, address or bank details.
Can you post a Claim Form?
During the Covid-19 period, whilst our offices are open, claims forms can requested by post. However, if our offices are closed and we work from home, it will only be possible to send by email.
Will direct debits still be collected?
Yes, all normal services will be covered, including claims payments, but please allow more time than normal for claims payments to reach bank accounts.
Lifestyle Protection Insurance
Underwritten by UK General Insurance Limited on behalf of Great Lakes Insurance the Cavere Lifestyle Protection product is designed to provide short term protection in the event of accidental death, accident, sickness or unemployment.
Great Lakes Insurance SE is a German insurance company with a strong financial rating. It is a fully owned subsidiary of the Munich RE Group which is one of the world’s largest insurers and has offices in the United Kingdom, Switzerland, Italy, Australia and New Zealand.