Home Emergency Insurance

Underwritten by Ageas, the Cavere Home Emergency product is rated 5 star by Moneyfacts Group, the independent researcher of financial products.

Ageas is an international insurance group ranked among the top 20 insurance companies in Europe, with key markets in Europe and Asia, and a heritage spanning more than 190 years.

  • Home Emergency cover is designed to provide cover following a sudden or unexpected event which if not dealt with quickly would render your home unsafe or insecure, cause further damage to your home or cause personal risk. The intention of the Home Emergency cover is to provide an engineer to complete a temporary repair to limit or prevent damage. If a permanent repair would be of a similar cost to a temporary repair, a permanent repair will be provided as long as it is within the scope of cover provided.

    Home Emergency cover is not a maintenance policy and does not cover the cost of routine maintenance in your home. Nor does it provide or cover the cost of boiler servicing and/or maintenance.

    Cover Limits

    Causes Covered Policy Limit
    Maximum Claim Limit The amount we will pay in respect of any one period of insurance shall not exceed £1000 including VAT
    ·        Plumbing & drainage Up to maximum claim limit
    ·        Electricity supply Up to maximum claim limit
    ·        Cooking system Cooker/Oven claim limit £250
    ·        Security Up to maximum claim limit
    ·        Main heating system Where a boiler is deemed to be beyond economical repair our liability will not exceed £500 where the boiler /appliance is up to 5 years old or £250 where the boiler/ appliance is greater than 5 years old but less than 10 years old.
    ·        Hot water Up to maximum claim limit
    ·        Lost keys Up to maximum claim limit
    ·        Pest infestation Up to maximum claim limit
    ·        Water supply pipe Up to maximum claim limit
    ·        Gas supply Up to maximum claim limit
    Excess Excess Amount
    Standard policy Excess Zero

     *In order for cover to be provided for the primary heating system the homeowner must ensure the boiler is serviced annually by a gas safe engineer.

  • For Policy claims please call 0345 2571267

    How to arrange emergency assistance

    Major emergencies which could result in serious injury to the public or damage to property should be immediately advised to the supply company and/or the public emergency services.

    The policy does not provide cover for any repairs, damage or other loss resulting from gas leaks.

    Before requesting emergency assistance, check that the circumstances are covered by your policy.

    Remember this is not a maintenance policy and does not cover routine maintenance in your home.

    If your emergency is boiler related you should have your boiler make and model and service details ready when you contact the helpline. Remember you must produce evidence to our approved engineer, that the boiler has been serviced to the manufacturers specifications within the last twelve months for primary heating system cover to apply. Primary heating system cover must also be shown as included on your schedule.

    Telephone the helpline within 12 hours of the emergency occurring and provide details of the assistance required. All requests for emergency assistance must be made through the helpline.

    Do not make any arrangements yourself without prior authorisation from the helpline, if you do we will not reimburse any costs you may incur. All calls are recorded.

    The helpline will appoint an approved engineer to attend your home, provided that this is not precluded by adverse weather conditions, industrial disputes (official or otherwise), failure of the public transport system, including the road and railway networks and repairs thereto and any other circumstances preventing access to the home or otherwise making the provision of emergency assistance impossible. The helpline and the approved engineer will have reasonable discretion as to when and how work is undertaken and this will be based on the details provided by you.

    The approved engineer will charge all costs covered by the insurance directly to us. You will be asked to pay the cost of:

    • Call-out charges if there is no-one at home when the engineer arrives;
    • Work in excess of the claim limit;
    • Fitting replacement parts or components of a superior specification than the original at your request.
  • Target Market Statement

    Home Emergency Insurance

    What customer need is met by this product?

    This product is designed to provide financial protection against sudden and unexpected events in the home which, if not dealt with quickly, would render the home unsafe or insecure, cause further damage to the home, or cause personal risk.

    Who is this product designed for?

    Individual and joint home owners or tenants, and their families, living at the home address in the United Kingdom.

    Eligibility criteria

    Customers must:

    • Have not had insurance cancelled, declined or declared void
    • Have not been convicted of any criminal offence (other than motoring offences)
    • Be over 18 years old
    • Have a buildings insurance policy in place

    The property must:

    • not be used for any trade, professional or business purposes other than clerical work
    • not be a weekend/holiday or second home
    • not be lived in by anyone other than you and your family
    • not be left unoccupied for more than 30 days in a row
    • not be showing any sign of subsidence or ever had any damage caused to it by subsidence, landslip or heave
    • have not been flooded in the last five years
    • not have more than 10 rooms

    Who is this product not designed to support, or are there any features that you should be aware of when considering this product for your customer?

    Properties inhabited by paying guests or tenants.

    Tenants where their landlords are responsible for the costs of repairs covered under this policy add-on.

    Boilers must be under 10 years old and serviced at least once every 12 months to be eligible for cover.

    Boilers deemed beyond economical repair will only be covered up to £500 where the boiler is up to 5 years old, and £250 where it is over 5 but less than 10.

    Claims will not be covered where on attendance it becomes clear that the callout is not an emergency.

    Can this product be sold with or without advice?

    This product can be sold with or without advice depending on your preference and in line with FCA regulations.

    How can I offer this product to my customer?

    This product can be sold face to face, via telephone, or online application.

Product Downloads

  • Policy Wording

    A PDF copy of your full policy terms & conditions

    View Download
  • Insurance Product Information Document (IPID)

    A PDF summary of the policy features

    View Download
  • Product Information Flyer

    Summary product information for selling agents and advisors

    View Download

Speak to our business development team

Call for further information on any of our products +44(0) 1904 476090

Book a call back View all products